Andrew is trying to redeem some miles from a credit card. After several minutes of recorded messages, he actually reaches a live person who announces himself as a “customer care representative.” That customer care representative (read skilled specialist in mental tortures) asks several minutes of questions, only to announce, at the end of all that, that he can’t help.
Before Andrew has a chance to say boo, he’s transferred to the next customer care person, who starts all the way back at the beginning again, only to reach the same outcome.
After exactly four customer care representatives (how many customer care representatives does it take to change a light bulb…), Andrew is put on hold yet again for the next one. Ever the optimist, Andrew patiently sits there–and sits there–and sits there.
“How long do you think you’ll have to wait this time?” I ask.
“If I knew the answer to that, I’d know where to find God.”